Are you a driven and highly motivated individual who is committed to providing the very highest standards of customer service? We are looking for an experienced multi-skilled full-time Hotel Receptionist to join their current reservations team. This is a customer service and administrative position working with a friendly team in a recently upgraded hotel in a beautiful seaside town on the Llyn Peninsula.
As a Hotel Receptionist your duties will be:
- Taking reservations and handling general requests made by guests during their stay
- Dealing with reservations by phone, e-mail, letter, fax or face-to-face
- Checking guests into and out of the hotel, allocating rooms and handing out keys
- Dealing with special requests from guests
- Covering after hours bar duties
- Assisting with Breakfast and Evening Meal service
- Answering questions about facilities in the hotel and the surrounding area
- Day to day administration duties including sending out brochures, data input, filing, cashiering
We would love to see your CV if you have the following skills and experience:
- Previous reception, customer service and administrative experience within the hospitality industry
- Confident dealing with the public over the phone and face to face
- IT literacy with Microsoft Word, Excel, Outlook and database
- Excellent telephone manner, Professional and presentable demeanour
- The ability to multitask, prioritise workload and stay calm under pressure
- An organised problem-solver with high level of attention to detail
- Flexible to work a variety of shifts, including evenings and weekends
- This hotel in not on the public transport route so having own transport would be an essential
This is a Full-time Permanent position (37.5 Hours a week). Working hours are on a Rota basis working either a day or an evening shift on a 3/4 on 2 off basis including weekends and public holidays. With a starting salary of £24,267 per annum.
If this is the role for you, please apply today!