We have a new opportunity for an IT Support Technician to join a thriving organisation that provides integrated geoscience services globally, becoming part of their head office team, conveniently located near Conwy.
In this role, you will be responsible for a range of tasks to ensure the seamless operation of IT systems and provide technical support to end-users. You will play a key role in upgrading and maintaining devices, assisting with user onboarding, and providing day-to-day IT support.
As the IT Support Technician, you will be:
- Re-imaging Laptops/Desktops to Windows 11, ensuring systems are updated and fully functional
- Upgrading hardware (RAM, hard disk drives, and firmware) to improve system performance and capacity
- Assisting users with OneDrive to transfer data and ensuring a smooth transition to cloud storage solutions
- Installing software and assisting with onboarding users from an IT standpoint, ensuring systems are ready for use
- Supporting room/desk moves from an IT perspective, ensuring that all devices are correctly set up and connected
- Providing day-to-day general IT support to staff, troubleshooting issues, and ensuring minimal downtime
- Collaborating with the IT Manager to create and review IT policies and procedures
To be considered for the IT Support Technician role, you will need:
- Proven experience in IT support or a similar role
- Strong knowledge of Windows 11, hardware upgrades, and general system troubleshooting
- Familiarity with OneDrive and cloud-based data management
- Experience in assisting with IT onboarding and device setup
- Excellent communication skills with the ability to explain technical information to non-technical users
- Strong problem-solving abilities and attention to detail
- Ability to prioritise tasks in a fast-paced environment and manage multiple responsibilities effectively
- A proactive, team-oriented attitude and willingness to assist with various IT-related tasks
This is a full-time, temporary role with potential to become permanent, offering a competitive pay rate of £13.50 - £15.00 per hour, based at the company's head office near Conwy. Working hours are Monday to Friday, 9:00 AM – 5:00 PM.