Looking for the security of a permanent role that support a healthy work-life balance? Join a friendly, customer-focused team where you can make a real difference every day. This is a rewarding opportunity to support customers, provide first-class service, whilst gaining industry insight and job satisfaction.
In this Customer Service Advisor role, you will be:
- Acting as the first point of contact for customers requiring tenant advice and guidance via phone and face-to-face
- Handling a range of enquiries including repairs, housing applications, complaints and general requests, offering solutions, advice and referrals to relevant services
- Administering applications and supporting customers throughout the full process
- Supporting general office and administration tasks including maintaining records, scheduling appointments, and preparing letters and emails
To be successful, you will need:
- Previous experience within a customer-focused or office-based role
- Fluent Welsh and English language skills (essential)
- Excellent communication and interpersonal skills, with the ability to deal sensitively, calmly and professionally with customers
- Strong administration skills with good attention to detail and accurate data entry
- Confident IT skills including Microsoft Word, Excel and Outlook
- Strong organisation skills with the ability to prioritise workload effectively
This is a permanent role working 30 hours per week over 4 days, based in Abergele.
Salary starts from £26,548 rising to £27,474, plus 25 days holiday rising to 32 with service, plus bank holidays.
If you have a passion for customer service, problem solving and being part of a supportive team, we’d love to hear from you.