Looking to join a friendly, customer-focused team where you can make a real difference every day? This is a great opportunity to play a key role in supporting tenants and customers, providing first-class service and helping things run smoothly behind the scenes.
In this Customer Service Advisor role, you will be:
- Acting as a first point of contact for tenants, applicants and members of the public via phone and face-to-face
- Handling a range of enquiries including repairs, housing applications, complaints and general requests
- Providing clear advice, support and signposting to the right teams or services where needed
- Raising and managing repair requests, ensuring accurate diagnosis and appointment scheduling in line with policy
- Supporting general office and administrative tasks including mail handling, data entry, filing and system updates
- Assisting with customer satisfaction calls and helping to improve service delivery
- Providing occasional reception cover, ensuring a welcoming and professional first impression
To be successful, you will need:
- Previous experience in a customer-facing or office-based role
- Strong communication and customer service skills
- Good attention to detail and accurate data entry skills
- Confident IT skills (Microsoft Word, Excel and Outlook)
- Strong organisation and ability to prioritise workload
- Fluent Welsh and English (essential)
This is a permanent part-time position working 30 hours per week over 4 days, based in Abergele. Salary is £26,548 rising to £27,474, plus 25 days holiday (rising to 32 with service) plus bank holidays.
If you enjoy working with people, solving problems and being part of a supportive team, we’d love to hear from you.