Looking for a role where you can truly make a difference to customers and be at the heart of a busy, supportive team? This is a fantastic opportunity to join a well-established company in Denbigh as a Customer Care Adviser within their Aftersales Department.
In this varied and fast-paced role, you’ll play a key part in delivering excellent aftersales service and ensuring customers feel supported from start to finish.
In the Customer Care Adviser role, you will be:
- Planning and coordinating service calls efficiently
- Managing customer care queries and resolving issues proactively
- Handling customer complaints from initial contact through to amicable resolution
- Responding to customer correspondence and maintaining accurate records
To be successful in the Customer Care Adviser role, you will need:
- Previous experience handling customer queries in a busy environment
- A calm, organised approach, especially during demanding periods
- Excellent listening skills and a gentle, professional telephone manner
- The ability to identify potential customer vulnerabilities and respond ethically
- Strong decision-making skills and the confidence to think on your feet
- Excellent IT skills and a reliable, team-focused work ethic
This is a full-time, permanent position, working Monday to Friday (hours discussed at interview), based in Denbigh. The role offers £13.27 per hour.
If delivering outstanding customer care matters to you, this could be the perfect next step in your career. Apply today.