Location
Wales - Conwy
Position
Customer Service
Salary:
Starting IRO of £27,664 per annum
Vacancy Type
Temporary - Full Time

Job Description

Looking for a role that offers variety and shift patterns to support work-life balance? Join a dynamic team where you’ll make a tangible difference in public safety whilst gaining career development and security of a long term role.

In the Communications Coordinator job, you will be:
  • The first point of contact for the department, responding to enquiries and complaints via phone, email, and social media with professionalism and efficiency
  • Creating and delivering engaging bilingual content across social media and digital platforms, keeping the public informed and connected
  • Gathering and interpreting information from multiple channels, collaborating with internal teams, police, and other partners to support smooth incident responses
  • Providing essential administrative and clerical support, ensuring the department runs smoothly while acting as a vital link across teams
To be successful, you will need: 
  • Previous experience in customer service, content creation, and administration
  • Fluent Welsh language skills (essential)
  • Strong written and verbal communication skills with an eye for detail
  • Excellent IT skills, particularly with Microsoft Office
  • Confidence working independently under pressure, including during major events or incidents
  • Flexibility to work outside normal hours
The Communications Coordinator role offers:
  • Temporary initially up until March 2026
  • Full time working hours on a rota basis of 12-hour shifts 4 days on, 4 days off, working 7am to 7pm which may include working weekends
  • Office based in Conwy
  • A basic hourly rate of £13.30 (equivalent to £27,664 PA) plus additional rates are on offer for overtime and unsociable hours
Take the next step in your career and apply today!

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