Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment, have strong communication skills, and enjoy helping people? If so, we have the perfect role for you!
As a Customer Communications Advisor/Officer, you will be:
- The first point of contact for customers, providing resolutions to enquiries via phone, email, and video appointments
- Tracking requests, processing payments, general administration
- Delivering exceptional customer care, maintaining professionalism and tact, even when under pressure
To be successful in the role, you will need:
- Previous customer service and administration experience
- Clear and effective communication skills, both written and verbal
- Strong listening skills with the ability to empathise and provide appropriate solutions
- Proven ability to handle challenging situations calmly and professionally
- Excellent IT skills, particularly with Microsoft Office packages
- Accurate and efficient keyboard skills
This is a temporary role for initially 4 months on a full time basis working 37.5 hours per week, Monday to Friday.
You'll be based in modern offices in Colwyn Bay, and starting on a salary of £12.80 per hour plus benefits.
If this sounds like the role for you, we’d love to hear from you!