Enjoy customer service but don’t like cold calling? Look no further! Join a supportive and team-oriented organisation, in a long-term role, where you can utilise your passion for customer service without the pressure of cold calling.
In this Contact Centre Agent role, you will be:
- Making outbound telephone courtesy calls to customers who have signed up to the service and expecting contact.
- Dealing with referrals, qualifying calls, gathering information about their background and properties to see if they qualify
- Taking inbound calls from customers with queries on the process, providing updates etc.
- Ensuring all customer contact details are recorded accurately and correctly using bespoke CRM systems, Google Suite, SharePoint
We would love to hear from you if you have the following:
- Call centre / customer advisory experience
- Excellent telephone and customer service skills
- Good IT skills including Word, Excel and Outlook
- Ability to remain focused in a busy and fast paced environment while meeting KPI’s
- Strong attention to detail and accuracy
What’s on offer:
- Starting on £12 per hour
- Temporary 6 month basis – with review and potential to go permanent for the right person
- Benefits including weekly pay, holiday pay, Ffit Conwy membership discount and more
- Full & part time hours available - typical hours are 9am to 5pm but can be flexible. (Elements of working to 8pm)
- Based in the centre of Llandudno and is accessible using public transport
- Training provided
If you're ready to take your customer service skills to the next level in a supportive and team-oriented environment, we want to hear from you today!