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Customer Service Clerk

Location:
Wales - North Wales
Salary:
£20,444 to £21,269 pa PLUS employee benefits
15 Jun 2022
Vacancy Type:
Permanent - Full time
Job Description
Looking for a new job opportunity that will give you job satisfaction whilst you reap the rewards and achieve personal development too? 
Join North Wales Fire and Rescue Service in a role that involves both admin and physical duties along with training opportunities to become a high valued team member!

In the General Assistant/Customer Service Clerk job, you will be:
  • Providing administration support within the Stores department, by undertaking all necessary clerical duties and inputting of data into the relevant recording systems 
  • Dealing with telephone calls and face to face enquiries, liaising with internal customers and suppliers, and completing all follow-up actions
  • Processing Stores requisitions, returns and loans, receiving incoming deliveries and completing stock check verifications
  • Packaging and labelling orders, cross checking paperwork, and re-stocking the shelves with accurate data
  • Providing advice, guidance and consolidation training for users on the Stores ordering system (Training provided)
  • Assisting in PPE helmet repairs (Training provided)
  • Utilising step ladders, lifting and moving items of bulk and weight in accordance with Health and Safety and manual handling regulations
  • Undertaking additional or other duties as necessary to meet the needs of the Service
To be considered for the General Assistant/Customer Service Clerk role, you will have:
  • Previous administration or office experience
  • NVQ level 3 or equivalent qualification in Administration/Customer Service or other equivalent qualifications
  • Proven customer service, communication and IT skills, including a working knowledge of Microsoft Office applications
  • Good numerical, analytical and organisational skills with high level of accuracy and close attention to detail
  • Prioritisation skills; working to deadlines and responding positively under pressure
  • An ability to work as part of a team or independently using own initiative
  • Welsh Speaking and Listening skills – Level 2 or prepared to achieve this level within your probation period with the Service
  • Ability to undertake manual handling activities, physical activities, lifting, carrying and going up step ladders
  • Ability to drive with a valid full UK driving licence 
This is a permanent vacancy, working 37 hours per week (flexi-time working pattern available), Monday to Friday. The role will be based in Llandudno Junction and in return you’ll receive a salary of £20,444 to £21,269 per annum PLUS employee benefits and training opportunities.

Please note that this post is subject to a DBS Check from the Disclosure and Barring Service.

To progress to the next stage of the recruitment process, please click here where you can access the application documents that will need to be completed before the closing date below. 

Closing date for applications: 10.00 am, 4th July 2022

Please note, application forms will need to be fully completed to be considered for this role.
Put the spark back into your career by joining an organisation that take pride in their staff and offer a range of excellent employee benefits.  A career in the emergency services is a career to take pride in, so get in touch today!

Supertemps Limited is acting on behalf of our client as an employment business.