We have an exciting opportunity for an IT Support Officer to join a vibrant expanding team, working with one of the UK's largest independent suppliers. You will be working as part of a close team, where you will play a key role in supporting the company’s operations nationwide.
In the IT Support role, you will be:
- Providing general IT Support to end-users
- Responding and managing support calls on the helpdesk in line with the SLA agreement
- Installing & upgrading computer hardware/software
- Assisting in new site installations & maintenance
- Logging calls on the internal helpdesk system and escalating calls where necessary
- Monitoring network performance & security, ensuring minimum downtime
- Investigating, diagnosing and solving network, software and hardware faults
- Supporting the roll-out of new applications and hardware across the business
To be considered for the IT Support role, you must have
- Either a formal IT qualification or experience in a similar role
- Good general knowledge of technology (hardware, software, security, networking, mobile devices)
- Good understanding of IT Networking (IP, DNS, DHCP, VOIP, Switches, Firewalls & Routers)
- Good working knowledge of Microsoft Windows & Office 365 applications
- Be able to work independently and on your own initiative but also willing to work as part of a wider team
- Full UK drivers’ licence and willingness to travel across the UK for site installations
This is a full time, permanent vacancy working Monday to Friday based from their offices based in Llangefni. A competitive salary of circa £25,000 - £32,000 is on offer depending on previous skills and experience plus a range of company benefits.
If you have IT Support experience and are looking for a new opportunity, then we would love to hear from you.
S2 Recruitment is acting on behalf of our client as an employment agency.