Customer Calls Advisor

Showcase your communication and people skills in a role where you'll be providing the highest levels of customer service and no two days will be the same! Be part of a well-established organisation within a friendly and supportive team where you will develop new skills and experiences.

In the Customer Calls Advisor job, you will be:

• First point of contact for customer telephone, email and letter enquiries and follow ups, providing support and guidance
• Contacting customers to update information held on the system and undertaking checks to see if assistance is needed in any way 
  
• Updating system information/records and any other admin duties as required
  

To be considered for the Customer Calls Advisor job must have:

• Extensive experience of working in a customer focused environment
  
• Strong customer service, interpersonal and communication skills, both written and verbal
• Good IT and keyboard skills with experience of using Windows based applications
  
• Ability to speak Welsh to level 3

This is a temporary, full time (35 hours per week, Monday to Friday) on a week by week basis however is likely to last 5 months. The hourly rate is £14.21 p/h plus benefits including holiday pay, weekly pay and Corporate discount for Conwy Ffit. This role is office based near Llandudno.