Location
Wales - Conwy
Position
IT Support/Helpdesk
Salary:
Competitive depending on skills and experience
Vacancy Type
Temporary - Full Time

Job Description

An exciting opportunity has arisen for a 1st/2nd Line IT Support professional to join a well-established organisation in Conwy. The ideal candidate will bring hands-on experience with Microsoft 365 administration, Meraki Wi-Fi, and BT Cloud platforms. Proficiency in managing devices via Intune and strong troubleshooting skills for Windows and Android hardware are essential for this role.

As the 1st/ 2nd Line Support you will be responsible for:

  • Administrating Microsoft 365 stack, including SharePoint, Teams, and Endpoint/Intune device management.
  • Overseeing Meraki Wi-Fi networks and email filtering using platforms such as Message Labs or Libra.
  • Managing BT Cloud telephony with basic user creation.
  • Providing hardware support for Windows devices (Lenovo or Samsung) running Windows 10/11, Android tablets and phones, and various HP desktop printers.
  • Participating in upcoming projects, including organisation-wide Windows laptop refresh (240 users) and Android phone/tablet refresh (240 users).

The successful 1st/ 2nd Line Support candidate will have the following skills and experience:

  • Previous experience in a similar IT Support role.
  • Effective communication skills with the ability to convey information to non-technical users.
  • In depth Microsoft 365 administration experience.
  • Highly organised with the ability to meet multiple deadlines and ability to prioritise workload.
  • Effective communication skills with the ability to convey information to non-technical users.
  • Hold a Full UK driving licence and ability to travel to other sites when required.

This is a temporary, full-time role based at the organisation's head office near Llandudno Junction, working Monday to Friday. Initially for approximately three months, there is potential for a permanent position for the right candidate, with future hybrid working options. The role offers a competitive salary based on experience. You will join a progressive and dynamic work environment, working with the latest technology in a growing and successful organisation.

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