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IT Support

Wales - Gwynedd
£25,000 - £32,000 per annum + benefits
07 Jun 2022
Vacancy Type:
Permanent - Full time
Job Description

We have an exciting opportunity for an IT Support Officer to join a vibrant expanding team, working with one of the UK's largest independent suppliers.  You will be working as part of a close team, where you will play a key role in supporting the company’s operations nationwide.

In the IT Support role, you will be:

  • Providing general IT Support to end-users
  • Responding and managing support calls on the helpdesk in line with the SLA agreement
  • Installing & upgrading computer hardware/software  
  • Assisting in new site installations & maintenance
  • Logging calls on the internal helpdesk system and escalating calls where necessary
  • Monitoring network performance & security, ensuring minimum downtime
  • Investigating, diagnosing and solving network, software and hardware faults
  • Supporting the roll-out of new applications and hardware across the business

To be considered for the IT Support role, you must have

  • Either a formal IT qualification or experience in a similar role
  • Good general knowledge of technology (hardware, software, security, networking, mobile devices)
  • Good understanding of IT Networking (IP, DNS, DHCP, VOIP, Switches, Firewalls & Routers)
  • Good working knowledge of Microsoft Windows & Office 365 applications
  • Be able to work independently and on your own initiative but also willing to work as part of a wider team
  • Full UK drivers’ licence and willingness to travel across the UK for site installations

This is a full time, permanent vacancy working Monday to Friday based from their offices based in Llangefni. A competitive salary of circa £25,000 - £32,000 is on offer depending on previous skills and experience plus  a range of company benefits.

If you have IT Support experience and are looking for a new opportunity, then we would love to hear from you.

S2 Recruitment is acting on behalf of our client as an employment agency.