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Case Coordinator

Wales - Gwynedd
£20-357 - £24, 670 per annum depending on skills & experience
15 May 2021
Vacancy Type:
Job Description

One of North Wales’ leading not-for-profit organisations is growing from strength to strength and is now seeking a Case Coordinator to join its expanding team as they meet increased demand for their services, providing a range of combined services aimed at supporting people to flourish in the workplace.  

The Case Coordinator plays a key role in overseeing a client journey.  If you are experienced at managing a caseload of clients in an employment setting, then this could be the perfect career opportunity for you.

As the Case Coordinator, your duties will include:

  • Providing professional and empathetic support as the single point of contact for a case load of clients
  • Conducting initial needs assessments
  • Developing and coordinating the delivery of a solution-focussed action plan
  • Providing ongoing coaching and mentoring support
  • Liaising with health professionals, therapists and employers as appropriate to provide a tailored, holistic support aimed at improving the client’s wellbeing for work

We are keen to see your CV if you have the following skills and experience:

  • Proven demonstrable experience in a similar role
  • A good standard of education with Level 2 or above in counselling and/or a coaching qualification (desirable)
  • An understanding of mental health and wellbeing issues, and an understanding of the various challenges faced by people in finding and sustaining employment
  • Strong administration skills, able to maintain and organise records
  • IT literate and a good understanding of Microsoft Office including word and outlook
  • Highly developed communication and interpersonal skills particularly coaching, negotiating, active listening and influencing
  • Able to deal with sensitive information in a confidential and professional manner
  • Ability to work alone using own initiative as well as part of a team
  • Be pro-active with a good work ethic and flexible in tasks

This is a full-time fixed term position initially until September 2021 although may get extended, with a salary of £20-357 - £24, 670 per annum on offer (depending on skills and experience). 

This role is currently remote working; 37 hours per week Monday to Friday due to Covid restrictions, with a move towards office working and face to face delivery in line with Government guidance at offices in Bangor, Gwynedd once restrictions are lifted.

If this sounds like just the challenge you have been looking for, please apply today!

Supertemps Limited is acting on behalf of our client as an employment business.